Frequently Asked Questions

Yes, all our products are Exclusively available on www.pastellife.co.in & are currently not available on any other sites. You can also order via our offical Instagram / Whatsapp / Facebook pages.

All products except the ones requiring customisation are dispatched within 1 to 3 working days of receipt of the order. The exact delivery time depends on the shipping pincode. Generally all orders are delivered within 3 to 8 working days.
Note : The delivery time in some areas may get affected due to local covid lockdowns and restrictions in some states/cities.

All the Bags & Wallets are made using quality vegan leather & Export quality Indian Handloom Fabrics accompanied with Industry standard metal fittings & zippers.

Vegan leather is a synthetic materials which does not use any animal skin in its manufacturing processes & is completely cruelty free.
It is artificially made. We use good quality vegan leather for better look & durability.

Sorry, currently we are not providing any customisation on the bags & wallets on retail orders. However for customised Bulk orders for Gifting/Corporate orders you can reach to us via Email or WhatsApp.

We don not have a return policy.
We provide exchange only in case of defeacts, damage while shipping or if you receive a wrong product.
You can place a exchange request with all the required information filled within 3 days of receiving the Delivery.
For more details read here :  Return, Exchange & Refunded Policy

Yes, you can cancel your order within 24 hours of placing it, however ones the order is dispached the order cannot be cancelled.
The refund will be initiated within 3-8 working days after acceptance of cancellation request.

We have integrated payment platforms on our website where you can pay using Debit cards, Credit cards, UPI, Net banking & other payment methods.
For COD Requests you can reach to us via whatsapp on 7219467107.

When the products are not in use for long, we advice you to use fiber bag (non woven) to store the product. Keep the products stuffed with papers so that it retain its original shape. Silica gel bags can be filled in to observe moisture.
For cleaning the product’s use clean damp cloth.
Do not use any leather polish or colour.

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